Shipping Policy

Thank you for shopping with Expo Pet Supplies ("we," "our," or "us"). We are committed to delivering high-quality pet products, including collars & leashes, dog beds, dog toys, pet apparel, and other pet supplies, as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times after your order has been shipped:

  • United States: 5–10 business days
  • Canada: 5–10 business days
  • International Orders: 7–20 business days (depending on destination)

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the products in your order.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available after shipment.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment locations. In such cases, you may receive multiple tracking numbers.

There are no additional shipping charges for split shipments.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur. We are not responsible for orders delivered to incorrectly entered addresses.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Lost, Delayed, or Damaged Packages

If your package is lost, arrives damaged, or appears to be missing:

  • Contact us within 7 days of the expected delivery date.
  • Please include your order number and any relevant photos if the package or products arrived damaged.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Severe weather
  • Customs inspections
  • Carrier service interruptions
  • High shipping volumes
  • Public holidays
  • Other unforeseen circumstances

We appreciate your patience and understanding.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled or modified.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on our website.

Website: https://expopetsupplies.com/

We appreciate your business and thank you for choosing Expo Pet Supplies for your pet's needs.